Frequently Asked Questions

Below are some common questions asked from our clients.

Flat rate Standard Shipping is $10 (Australia only) Free standard shipping for orders over $90 within Australia. Orders are sent with Australia Post.
Depending on where you are located delivery could be as quick as 2 business days (for the east coast) or up to 5-7 if you are located in remote or rural areas. West coast can take a bit longer (7-21 business days).
If your order has not yet been processed by the warehouse, we can change or cancel your order.
You may choose to receive a refund or exchange where the product is: Faulty, wrongly described or different from a sample shown to you. Muditā Essential products must be returned as soon within 14 days of receiving. Charge of freight is at your cost. Damaged in transit. We make every effort to ensure that your purchase arrives to you in perfect condition. If you have received an item that is damaged/faulty in some way, please send us photos of the item so we can arrange replacement/refund.
Generally, our products are made for adult use only. We generally do not recommend using these products on infants or children.
Should you choose to use your diffuser in the presence of your pet, we recommend:
- Using only small amounts of your favourite diffuser blend. 1-5 drops is our recommendation.
- Ensure the space is well ventilated with a window open slightly for fresh air.
- Always keep a door open so that the animal can enter and exit the room easily.
- Take note of how your pet responds at all times and if you notice your pet resisting an aroma, discontinue use and move them to a well-ventilated space.
- Be particularly mindful of pets that are in cages or enclosed spaces (including birds and small rodents) as they do not have the ability to leave the room if they become uncomfortable.
The products that are tagged with pre-order are products that we are are waiting on from our supplier. By selecting pre-order, you will be added to the wait list where you will be one of the first to receive the restocked item!

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